The dispute clause pointed at a service the EU switched off
- The terms sent consumers to the European Commission’s online dispute resolution platform. That platform stopped accepting complaints in March 2025 and was shut down on 20 July 2025, when Regulation (EU) 2024/3228 repealed the regulation behind it, and traders were required to remove the link by that date. Ours was still there, and the URL now redirects to a notice that the service has moved, so a consumer following it was told a route existed and then shown a relocation page.
- What replaced it is the thing the law still asks for: whether this trader is subject to an out-of-court dispute resolution body, stated either way. We are not committed to one and not obliged to use one, so the terms say exactly that, and name the two routes that do exist, which are writing to us and the courts already named in the same section. If that ever changes, one field in the company record changes and the clause follows it.
- The legal gate had a required check called “the ODR route” that failed the build if the sentence was taken out. So the gate was enforcing an obligation that no longer exists and demanding a link that no longer resolves. It now checks for the out-of-court position instead, and a second check fails the build if anything in the site ever links to the discontinued platform again.
- Found while planning the translated versions of these pages, which is the reason it was worth finding now: a defect in an English legal page becomes the same defect in six languages and five more jurisdictions the moment it is translated.