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These terms apply to your use of this website and to the licence you buy from us. You are contracting with AI INVESTMENT GROUP B.V., Kerkstraat 144-1, 1017 GR Amsterdam, Netherlands, KVK 99923467, VAT NL869189207B01, trading as DFYe.
Where these terms and your order confirmation disagree, the order confirmation wins. It is the document that describes what you actually bought; this one describes how we sell in general. Where either of them disagrees with the licence about the code, the GPL wins, because it has to.
1. Who these terms treat as a consumer
A consumer is someone contracting outside a trade, business or profession. Consumers have rights under Dutch and EU law that cannot be signed away, and the clauses below marked consumers only set them out. Everyone else is a business customer, and the clauses marked business customers only apply instead. Nothing in these terms limits a consumer's mandatory rights.
2. What is sold
DFYe is a customer support plugin, built per content management system. What you buy is a licence key, the updates delivered against it for the term of that licence, and support. You do not buy permission to run the code. Each build carries whatever licence the platform it plugs into requires, and on WordPress that is the GNU General Public License version 2 or later, because a plugin there derives from WordPress and must be. Which platform your key is for is stated when you buy it. That licence is set out in full on the licence page.
The plugin runs on your own hosting and calls the model provider whose API key you supply. We do not host it, we do not proxy its traffic, and we never see the conversations it has with your visitors. The running cost of the model is yours and is billed to you by that provider, not by us.
A lapsed licence keeps working. It stops receiving updates. There is no kill switch and no feature that disables itself when a licence expires.
3. How an agreement comes about
- You choose a plan and place an order.
- Before you are bound, you see the total price, our identity and contact details, what the licence covers, and your withdrawal right if you are a consumer.
- We send an order confirmation with a licence key and a download. That is the moment the agreement exists.
Nothing on this website is an offer we are bound by. Prices and descriptions here are an invitation to order, and obvious errors do not bind us.
⚠️ Today none of that is available. The plugin is not finished, there is no checkout, no licence key and nothing to download, and no agreement is being formed with anybody. The pricing page says the same thing. These terms are published now so they can be read before they matter, not because they already do.
4. Your right to change your mind (consumers only)
As a consumer you may withdraw from the agreement within 14 days of entering it, without giving a reason and without penalty. Tell us in any clear statement, by email to [email protected] or using the model form at the bottom of this page. We will refund everything you have paid within 14 days of being told, using the same payment method you used.
If you want the download before those 14 days are up
A licence key and a plugin file are usually wanted sooner than that. If you expressly ask us to supply them during the withdrawal period, we will, and one thing follows, which we will put in front of you before the download starts rather than bury here:
- You must expressly consent to us starting to supply the plugin inside the 14 days, and acknowledge that you lose the right to withdraw once supply has begun. Both are Article 6:230p(g) of the Dutch Civil Code, which is the rule for digital content that is not on a physical carrier. We record both, and if we did not obtain them the 14 days keep running.
- Until you give that consent, nothing is downloaded and the 14 days simply run. Waiting costs you nothing but the wait.
5. What the plugin needs to run
We do not install anything or touch your site. You install the plugin yourself, and it needs:
- A supported version of the content management system the build is for. Every platform DFYe is built for, and the state of each, is listed on Works with your CMS. The first build is the WordPress one and it needs WordPress 6.0 or later on PHP 8.1 or later; each later build states its own minimum on that page before it is sold.
- A valid API key for a supported model provider. The key is stored in your own database and used from your own server, so it never reaches us and neither does any conversation.
- Published content to read. The plugin answers from your pages, posts and products; on a site with nothing published it will correctly say it does not know.
If your host or your platform version is older than the build asks for, the plugin will say so on activation rather than half-work. That is a reason to withdraw, and section 4 says how.
6. What we promise about the answers
Four commitments about how the software behaves, which you can hold us to because they are things we build rather than things we hope for:
- It answers from passages it retrieved from your own published content, and from nothing else.
- Every answer carries a link to the page the passage came from.
- Below its retrieval confidence floor it declines, rather than producing an answer anyway.
- It does not read what your CMS already treats as not-public: drafts, password-protected content, private content types, and anything marked noindex.
If the plugin does not behave that way, that is a defect, and section 9 says what happens next.
We do not guarantee that every answer is correct, and no one honestly can. The answer is generated by a model you chose, from content you wrote. If your page is wrong or out of date, the answer will be too, faithfully. We make no claim at all about conversion, revenue, support volume or search rankings.
7. Price and payment
Prices are quoted in euros. For consumers, quoted prices include VAT where it applies. For business customers, prices are exclusive of VAT, which is added at the applicable rate, and the reverse-charge mechanism is applied where the rules allow. Payment terms are in the order confirmation; unless it says otherwise, invoices are due within 14 days.
Business customers only: on late payment we may charge statutory commercial interest under Article 6:119a of the Dutch Civil Code, plus reasonable collection costs. For consumers, the statutory rules on default and collection costs apply instead, and we will send a reminder giving you at least 14 days to pay before any costs are added.
8. Intellectual property
Your content stays yours, throughout and afterwards. We never receive it: the plugin reads it on your server and sends passages to the model provider you chose, under your own key.
Each build is licensed under whatever licence its platform requires. The WordPress plugin's PHP is licensed under the GNU General Public License, version 2 or later, because a plugin there derives from WordPress; a build for a platform with no such requirement is licensed to you under the EULA instead, and the platform it applies to is named on your key. What you buy is not permission to run the code, which the GPL already gives you where it applies: it is a licence key entitling you to updates and support for the period you paid for. Where the two documents differ on the code licence and the GPL applies, the GPL wins.
We will not name you as a customer or publish anything about your site without asking you first.
9. If something goes wrong
Tell us and we will put it right. For a defect in the plugin, our first remedy is to fix it, at our cost, as quickly as we can.
Business customers only: beyond that, our total liability under an agreement is limited to the fees you paid for that project, and we are not liable for indirect or consequential loss, including lost profit, lost revenue or lost data, except where the loss results from our intent or deliberate recklessness.
Consumers: the limitation above does not apply to you. Our liability follows the ordinary rules of Dutch law, including your rights where the service does not conform to what was agreed.
Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
10. Backups, and the state of your site
We never have a copy of your site, so we cannot restore one. Take a backup before installing any plugin, including this one. Deactivating DFYe stops it answering and leaves your content untouched; uninstalling it removes the passages it built and the questions it logged, which are derived from your content and are not a backup of it.
11. Ending the agreement
Either of us may end the agreement if the other is in serious breach and has not put it right within 14 days of being asked in writing. For an annual licence you may also simply not renew; nothing renews without you choosing to.
If a licence ends, the plugin does not stop working: the GPL code is yours to keep running. What ends is your entitlement to updates and support.
12. Not affiliated
DFYe is independent. It is not affiliated with, endorsed by, or sponsored by any of the platforms it is built for, the companies behind them, or any model provider: WordPress, WooCommerce, Shopify, Magento, Drupal, Joomla, Shopware, Craft CMS, Ghost, TYPO3, Webflow, Squarespace, Automattic, Adobe, Pixel & Tonic, OpenAI and Anthropic. Those names are used to say what the plugin works with, and each one stays the trademark of its owner.
We depend on those platforms in the same way you do, and we are not responsible for their outages, pricing or policy changes. If a platform we build on becomes unavailable, we will tell you what your options are.
13. Governing law and where disputes go
These terms are governed by Dutch law. Disputes go to the competent court in Amsterdam, the Netherlands.
Consumers: this choice never deprives you of the protection of the mandatory law of the country you live in, and you may also bring proceedings in the courts of that country.
Out-of-court complaints and redress
Write to [email protected] first. We answer complaints ourselves and it is the fastest route by a long way.
Beyond that, we are not committed to, and are not obliged to use, any out-of-court dispute resolution body, so there is no scheme for us to point you at. Your routes are us and the courts named above. If that changes we will say so here.
The European Commission's online dispute resolution platform is no longer part of this: it was discontinued on 20 July 2025 and the regulation behind it was repealed, so any link to it that you find on an older page leads nowhere.
14. Changes to these terms
We may change these terms for future purchases. The version that applies to yours is the one in force when you bought, and we will send it to you on request. The date at the top of this page is when this version took effect.
Model withdrawal form (consumers only)
You do not have to use this form: any clear statement will do. Copy it into an email to [email protected].
To AI INVESTMENT GROUP B.V., Kerkstraat 144-1, 1017 GR Amsterdam, Netherlands, [email protected]:
I hereby give notice that I withdraw from my contract for the provision of the following service: ______________________.
Ordered on: ______________ Name: ______________
Address: ______________ Date: ______________