Tag
#automation
4 articles tagged automation.
Articles tagged automation
Can a chatbot really replace live agents? Mostly no
A chatbot takes the questions that repeat and whose answers are already written down. That is most of the volume and almost none of the difficulty, and the difference is the whole argument.
How can AI help my website? Six real jobs and three it cannot do
The useful version of this question is not what AI can do in general, but which jobs on your site it can take today and which ones it will quietly get wrong.
AI agent for an ecommerce website: what makes it an agent
A chatbot answers. An agent does things. The difference is a boundary between reading your shop and writing to it, and where you draw that line is the whole decision.
How to use AI for website customer support: what to automate first
Start with the four questions that arrive every week and whose answers are already written down. The order you automate in decides whether anybody trusts the result.
Put a real answer on every page.
Ask this site's own widget a question and watch it cite the page, or refuse. It is the same plugin, running on the same content you are reading.