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#customer-support

3 articles tagged customer-support.

Articles tagged customer-support

Can a chatbot really replace live agents? Mostly no: a large dark rectangle with a brand-coloured doorway cut into it and an arrow leading out to the right
Comparisons

Can a chatbot really replace live agents? Mostly no

A chatbot takes the questions that repeat and whose answers are already written down. That is most of the volume and almost none of the difficulty, and the difference is the whole argument.

10 min read
AI chatbot for website: what it is and how to pick one: a large dark circle with two thin elliptical orbits around it and a brand-coloured dot on the outer orbit
Guides

AI chatbot for website: what it is and how to pick one

An AI chatbot reads your own pages and answers questions from them. What that really means, the four kinds on the market, what each costs, and when you should not install one.

10 min read
How to use AI for website customer support: what to automate first: a four by three grid of white tiles with thin grey borders and one filled brand-coloured tile
Guides

How to use AI for website customer support: what to automate first

Start with the four questions that arrive every week and whose answers are already written down. The order you automate in decides whether anybody trusts the result.

10 min read

Put a real answer on every page.

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