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1 article tagged live-chat.

Articles tagged live-chat

Can a chatbot really replace live agents? Mostly no: a large dark rectangle with a brand-coloured doorway cut into it and an arrow leading out to the right
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Can a chatbot really replace live agents? Mostly no

A chatbot takes the questions that repeat and whose answers are already written down. That is most of the volume and almost none of the difficulty, and the difference is the whole argument.

10 min read

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